If there’s anything we can assist you with here — or anything else you need that you didn’t find on our site — just let us know. Contact us or visit us and we’ll be glad to help.
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Telephone Banking (TEL-R Connect)
Simply call (813) 800-TRAX or (888) 530-TRAX for 24-hour telephone banking. Access all your credit union accounts — checking, savings, certificates, current rates, and more.
From home, work or cell, call for your credit union account information or transactions any day of the week. TEL-R Connect provides you with FREE, unlimited access to your accounts.
TEL-R Connect Features
- Check your account balances
- Transfer funds between account numbers or account types, be sure to use your 3-digit suffix for accounts (i.e. shares 001)
- Make loan payments
- Obtain account history
- Hear what checks have cleared
- Total your YTD current interest and dividends
Accessing TEL-R Connect
- Call (813) 626-1377 or (800) 769-1424, press 1
- Press 1 for English, or 2 for Spanish menu options
- Enter your account number, and press #
- Enter your Personal Identification Number (PIN)
- You will automatically hear your current/available savings and checking balances first. (You may bypass this information by pressing the menu number of the item you wish to access.)
Time-Saving TEL-R Connect Tips
- To play a "Help" message, press 9
- To return to the main menu, press *
- To transfer to a Call Center representative, press 0, then # (during regular business hours only)
- To exit TEL-R Connect, simply hang up
Direct Deposit & Payroll Deduction
You won't have to stand in line on busy paydays once you sign up for direct deposit or payroll deduction.
Tell us how you would like your money distributed, and we'll make sure your paycheck goes where you want. Set up a specific amount to go to your checking account, pay your car loan payment, and more. You'll rest easy knowing your money is where you need it when you need it. To start direct deposit, use our routing & transit number 263183049.
View and download our direct deposit form (PDF).
Safe Deposit Boxes
Enjoy greater peace of mind by adding an extra layer of protection to your most valuable possessions. Stop by any Trax Credit Union branch to get details about safe deposit box rental.*
| Safe Deposit Box Fees | |
|---|---|
| 3" x 5" | $35.00 per box annually |
| 3" x 10" | $50.00 per box annually |
| 5" x 10" | $75.00 per box annually |
| 10" x 10" | $100.00 per box annually |
| Key Fee (2 Keys Issued with Each Box) | $10.00 per box |
| Closed Box All Keys not Returned | Varies |
| Drill Fee For Lost/Stolen Keys | Varies |
*Fees subject to change without notice. Contents are not insured or guaranteed by the credit union, the NCUA, or by any other government agency.
Visa® Gift Cards
Worried about that gift you need to buy? You won't have to when you buy a Visa gift card from Trax Credit Union, available at any of our branch locations.
Cards can be purchased in increments from $25 to $1,000. You can use the card anywhere Visa debit is accepted.
Here are a few things to remember when using the card:
Restaurants, Beauty Salons, Hotels, Car Rental Agencies. It is customary for these and/or travel companies to require an available balance over the purchase amount (usually 25%) to ensure sufficient funds for tips or incidental expenses.
Gas Stations. Using the card at automated fuel dispensers requires at least a minimum balance of $50.00. However, only the actual amount spent will be deducted from the card. You cannot use the card as a PIN based purchase, choose credit.
Online Merchants. The card is not accepted at age restricted on-line merchants or those merchants who use address verification to authenticate purchases.
To check the balance on the card, go to harlandclarkegiftcard.com or call 1-866-244-5360.
Can I reload my gift card? Gift cards cannot be reloaded.
What if I lose my card? If the card is lost or stolen call the 24-hour support line at 1-866-244-5360. Refer to the Gift Card Disclosure insert for more detailed information.
Why was my purchase denied? If your purchase is denied it is probably due to the available funds on the card. Please call 1-866-244-5360 for the balance on the card.
Disclosure for Gift Cards. For a complete explanation of card access, card limitations, foreign transactions, services charges and your liability for card use, please refer to the disclosure which is inside the card carrier.
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